Customer: DHL

The Challenge

DHL is one of the world’s most recognisable logistics brands. In Australia, their operations span warehouses, delivery networks, and frontline teams under immense pressure to deliver fast and flawlessly. Managers in this environment work long hours, constantly balancing strict delivery targets with the wellbeing of their teams.

This pressure cooker environment left leaders stretched thin. They needed to manage not only performance but also the emotional toll of stressed employees. Without resilience and strong leadership tools, the risk of burnout and high turnover was significant.

The Solution

In Bloom worked with DHL to roll out resilience and leadership programs across most Australian sites. These weren’t “nice to have” workshops. They were tailored to the realities of logistics. Leaders learned how to manage stress in themselves, keep calm under pressure, and lead teams through demanding shifts.

We focused on communication, resilience-building strategies, and practical support techniques that could be applied on the warehouse floor or in fast-moving operations.

The Results

• Leaders reported greater confidence and resilience in high-pressure situations.

• Communication improved across teams, reducing conflict and misunderstandings.

• Staff felt more supported by their managers, leading to higher engagement.

• DHL developed a stronger leadership culture that could sustain performance without burning people out.

Customer Voice

“This program gave me the tools to support my team through the busiest periods. We’ve all felt the difference.” – DHL Manager