Let’s be honest — most new managers don’t feel ready. They’re promoted for being good at their jobs, handed a team, and told to “lead.” But leading people is nothing like managing tasks. Suddenly, the skills that made them great individual contributors — focus, efficiency, control — don’t quite fit anymore.
Why Emotional Intelligence Isn’t “Soft” — It’s Strategic
Leading People Comes with a Hidden Mental Load
Trust Is Built in Conversations, Not Policies
Every organisation wants a culture of trust. It’s written into values, embedded in strategy documents, and echoed through leadership speeches. But here’s the thing: trust doesn’t live in policies. It lives in the everyday moments between people — the quiet check-ins, the honest feedback, the times a leader says, “I hear you.